Business Services / Technical Writing
Technical writing and tender readiness
Become the supplier Tier 1 companies and government agencies choose.
At a glance
Built for suppliers bidding on major contracts
Large buyers judge suppliers on paper before they meet them. Arore helps suppliers prepare the documentation and tender responses those buyers expect, and keeps it current between tenders.
Who it's for
Suppliers to Tier 1 companies and government agencies in mining, infrastructure, power and defence, in Australia and Canada.
What Arore does
Builds your policies, procedures and quality documentation, prepares your tender responses, and keeps everything current as your business grows.
Why it matters
In one government review, nearly half of bidders fell short of the mandatory requirements on their first submission.
Why it matters
Winning attention isn't the hard part
For mining, infrastructure, power and defence suppliers, a strong brand and the right marketing bring in enquiries. Then a tender or RFP arrives, and the response has to show the professionalism a Tier 1 company or government agency expects.
When it doesn't, the opportunity doesn't just disappear. It becomes a missed contract, and a dent in your reputation with exactly the audience you were trying to win over.
Whether you win it or not, every bid leaves an impression. Arore makes sure it's the right one.
Mining
$161 billion
spent by mining companies with more than 63,700 suppliers in 2023–24
Infrastructure and power
$242 billion
in major public infrastructure planned over the five years to 2028–29, including $36 billion in utilities such as energy transmission
Defence
$58.8 billion
in Australian Government contracts awarded by the Department of Defence in 2024–25
Sources: Minerals Council of Australia, Australian Mining: Mapped; Infrastructure Australia, 2025 Infrastructure Market Capacity Report (November 2025); Department of Finance, AusTender statistics 2024–25.
Types of request
Know what you are actually responding to
Not every request is the same. Each type is evaluated differently, so a response written for one can miss what another is looking for.
RFP
Request for proposal
Asks you to propose your own solution to a problem the buyer has described.
What decides it
Your methodology
RFT
Request for tender
Asks you to price a clearly defined scope of work.
What decides it
Compliance and price
BAFO
Best and final offer
Sent near the end of the process, after your submission has already been reviewed.
What decides it
Your final price and terms
Glossary
Tender terms in Australia and Canada
Arore works in both markets. The terms, and the rules behind them, are not always the same.
RFI
Request for information
When bids fall short
A Government of Canada review followed 55 suppliers bidding on 13 federal contracts, where bidders were given a chance to fix missing information after bids closed.
- 28 compliant first time
- 20 fell short at first, fixed it when asked
- 7 still fell short and were eliminated
49%
of bidders first fell short of the mandatory requirements
1 in 3
contracts went to a bidder that would otherwise have been eliminated
Source: Public Services and Procurement Canada, Targeted Review of the phased bid compliance process (published May 2024). Sample of 13 procurements, 2017 to 2019.
All terms
Fixed requirements, evaluated mainly on price.
You propose the solution to the buyer’s problem, not just a price.
A request near the end of the process for your final price and terms.
A formal invitation to submit a priced offer against set requirements.
The term AusTender uses for any notice inviting suppliers to take part in a procurement.
The AusTender listing for a standing offer, or panel, showing the approved suppliers.
Sets prices and terms in advance, so the government can order as needed.
Prequalifies suppliers, who then compete for specific requirements.
A compliant bid can create binding obligations (Contract A) before the work contract (Contract B) is signed.
Sources: Department of Finance, Commonwealth Procurement Rules and Selling to Government guidance; Public Services and Procurement Canada; R v Ron Engineering (Supreme Court of Canada, 1981).
ATM
Approach to market
Also used in Australia
A formal invitation to submit a priced offer against set requirements.
The AusTender listing for a standing offer, or panel, showing the approved suppliers.
Source: Department of Finance, Commonwealth Procurement Rules and Selling to Government guidance.
A/B
Contract A and Contract B
Formed when you submit a compliant bid. Your bid usually cannot be withdrawn during the stated period, and the buyer must evaluate every bid fairly, using only the criteria it published.
Formed when the buyer accepts the winning bid. This is the contract for the actual work.
A bidder treated unfairly can claim damages for a breach of Contract A, even though it never won the work.
Sources: Public Services and Procurement Canada; R v Ron Engineering (Supreme Court of Canada, 1981); M.J.B. Enterprises v Defence Construction (Supreme Court of Canada, 1999).
Also used in Canada
Sets prices and terms in advance, so the government can order as needed.
Prequalifies suppliers, who then compete for specific requirements.
How Contract A and Contract B play out: a hypothetical example
A federal department asks for bids to supply backup generators to a remote defence site. You submit a compliant bid. Contract A now exists between you and the department.
A competitor’s bid is cheaper, but it leaves out a mandatory safety certification.
The department awards the work to the competitor anyway, and signs Contract B with them.
Under Contract A, the department owed you a fair evaluation and could only accept compliant bids. You may be able to claim damages for the profit you lost, even though you never signed Contract B.
How it works
Ready before the tender arrives
Arore works with your business over time, not one tender at a time, so you are ready when the right opportunity comes up.
Before a tender
Get tender ready
Arore reviews and builds the documentation Tier 1 companies and government agencies expect before they consider a supplier: policies, standard operating procedures, safety documentation and quality manuals.
When a tender lands
Respond to win
When an RFI, RFQ or RFP arrives, Arore prepares a submission that meets every mandatory requirement and reflects the professionalism and capability behind your business.
Between tenders
Stay ready
As your business grows, Arore keeps your documentation current and keeps building the case studies that prove your capability, so you are never scrambling when the next opportunity appears.
The bigger picture
Tender readiness isn't bolted on
What stops a capable supplier is often not capability. It's paperwork that is late, incomplete or inconsistent with what a Tier 1 company or government agency expects.
Closing that gap is one part of Arore's work as a long term marketing partner. The same partner building your brand makes sure that brand can win the opportunities it earns.
The goal isn't just to submit on time. It's to become the supplier procurement officers are relieved to shortlist, because for once, the paperwork isn't the problem.
Questions
Frequently asked questions
What’s the difference between an RFP and an RFT?
An RFT (request for tender) usually asks you to price a clearly defined scope of work. An RFP (request for proposal) asks you to propose your own solution to a problem the buyer has described. Answering one as if it were the other means the response misses what the evaluators are scoring.
What is a BAFO, and should we expect one?
A best and final offer is a request near the end of the process, asking shortlisted bidders for their final price and terms, usually after submissions have been reviewed. Not every process includes one, so check the tender documents and be ready if one arrives.
Do you work with businesses in Canada as well as Australia?
Yes. Arore works with businesses in both markets, and the processes differ. In Canada, for example, the Contract A and Contract B framework means a compliant bid can create binding obligations before the work contract is signed. Australian courts have recognised a similar idea, but the rules are not the same. Arore tailors each response to the market you are competing in.
Is this a one time service, or an ongoing partnership?
Ongoing. Arore works with you over time to build and maintain tender readiness, not just produce a single document when a deadline is looming.
Can we see examples of your work?
Client relationships are confidential, so Arore does not publish client names or case studies. Specific examples and references can be shared as the conversation progresses.
What if we don’t have standard operating procedures, safety documentation or quality manuals yet?
That is where Arore starts. Building those foundations is the first step, before any tender arrives.
